Real-world, named-company deployments with source-backed evidence. Filter by industry, search by keyword, and track high-signal examples.
Used Salesforce Agentforce to create an autonomous agent for customer support requests and proactive roadside updates. The agent also recommends products based on customer account data. Human agents focus on higher-value interactions while Agentforce handles routine requests.
Agentforce Sales Coach agent automates outreach to healthcare providers and appointment booking, improving referral processes. Agents also support clinicians in patient communications. Precina's pilot reduced average blood sugar for diabetic patients from 9.6 to 6.4 in twelve weeks.
Wiley created AI-powered agents to help customers resolve issues independently and faster, boosting self-service efficiency by 40%. Integrated at key customer journey points, Agentforce helped Wiley achieve a 213% ROI from Salesforce Service Cloud integration.
Salesforce's internal IT team, Techforce, deployed Agentforce in Slack channels to handle 25,000 support tickets/month, from password resets to device replacements. Agentforce reduced employee wait times from 27–30 hours to near-instant resolution for most requests.
Agentforce AI agents automate repetitive workflows such as support ticket triage, lead qualification, and quote generation, acting directly on Pandora's Salesforce data.
Siemens leverages Agentforce agents to automate cross-department processes, improve quote generation, and route tasks based on unified CRM data.
Adecco uses Agentforce to place candidates, automate qualification workflows, and improve speed/quality for talent matching—reducing manual efforts and scaling placement operations.
Salesforce listed Accenture among early Agentforce 2.0 adopters using digital labor to augment teams and streamline operations. The deployment focuses on scaling autonomous agent workflows alongside human teams.
Finnair was named as an Agentforce 2.0 customer using AI agents to augment teams and unlock operating capacity. The use case centers on enterprise workflow support with trusted autonomous agents.
Heathrow Airport was cited by Salesforce as an Agentforce 2.0 customer using autonomous agents to streamline operations. The deployment reflects airport-scale adoption of AI agents for workflow support.
IBM appears in Salesforce's Agentforce 2.0 customer list, highlighting adoption to augment teams with digital labor. The program emphasizes scaling high-volume tasks through autonomous agents.
Indeed was named as an Agentforce 2.0 customer applying digital labor to streamline business operations. The use case indicates AI-agent support across workflow-heavy internal functions.
Salesforce reported that Engine used Agentforce and reduced average customer case handle time by 15%. This is a customer-support efficiency use case tied to Agentforce 3 deployment outcomes.
According to the Agentforce 3 announcement, Grupo Globo increased subscriber retention by 22% using Agentforce-driven experiences. The use case combines customer engagement automation with retention optimization.
Salesforce stated that 1-800Accountant autonomously resolved 70% of administrative chat engagements during critical 2025 tax weeks with Agentforce. This use case highlights peak-season support scalability.
UNESCO uses Agentforce IT Service to resolve routine IT support tasks and improve IT team efficiency. The organization cites combining human teams with agentic AI to free capacity for higher-priority work.
EPB reported using Agentforce IT Service to automate and accelerate IT workflows, helping resolve issues faster and improve operational margins. The deployment focuses on reducing repetitive support burden on IT staff.
The Ospelt Group said it is digitalizing services and support processes end-to-end with Agentforce IT Service, automating routine tasks and improving reliability. The goal is more efficient, transparent, and scalable IT support.
VentureBeat reported reMarkable built Agentforce agents ('Saga' and 'Mark') to handle internal IT requests and customer support conversations. The customer-facing agent handled over 25,000 conversations, representing roughly 20% of support-team equivalent work.
Engie uses Agentforce to answer common billing and clean-energy questions, improve self-service, and maintain consistent brand messaging across channels. Salesforce reports Agentforce is successfully assisting 83% of users.
Fisher & Paykel uses Agentforce grounded in knowledge articles to provide appliance support guidance. Salesforce reports the deployment increased self-service rates from 40% to 70%, helping reduce service costs and improve customer satisfaction.
Carnegie Learning uses Agentforce to automate manual tasks and generate AI-driven account summaries. Salesforce reports rep research time dropped by 92%, from up to an hour to around 5–10 minutes.
Formula 1 uses Agentforce with Data Cloud to unify fan data and speed service interactions. Salesforce states the initiative delivers 80% faster response times while helping agents handle routine issues and draft brand-voice replies.
The World Economic Forum used Agentforce to provide 24/7 event support in Davos, including registration help and tailored recommendations. Salesforce reports a 75% first-time case resolution rate.
College Possible reports Agentforce empowers coaches to spend less time on research and more time with students, enabling the organization to serve four times as many students with the same number of coaches (about 25,000 students annually).
Nexo says Agentforce helps streamline customer support to deliver white-glove 24/7 service while already saving the team more than 1,200 hours of work.
Capita is deploying Agentforce to automate high-volume recruitment tasks and states it can reduce time-to-hire from months to as little as 24 hours.
Big Brothers Big Sisters of America says Agentforce streamlines and improves match quality in its mentorship process, with an anticipated 50% faster matching cycle.
Good360 says Agentforce can connect donated goods with communities in need three times faster, saving its donation-matching team over 1,000 hours per year.
CPI Security says Agentforce for Field Service narrowed appointment windows, resulting in 30% fewer 'Where is my technician?' calls and a 2.5% decrease in overall call volume while improving scheduling efficiency.
Axis Water Technologies reports Agentforce reduced new-hire training from about two months to roughly three weeks, reduced truck rolls by 20%, and helped technicians start work 35 minutes faster each day.
Bolton Adhesives uses an Agentforce-powered Bison AI agent that analyzes uploaded photos to recommend adhesive products. Salesforce reports initial performance of 93% recommendation accuracy and 85% case resolution in the Netherlands deployment.
Excess Materials Exchange uses Agentforce to turn product passports into interactive assistants for buyers and sellers, delivering instant answers and faster transaction cycles with up to 90% less manual time per transaction.
Removery deployed an always-on Agentforce assistant to answer FAQs and help customers locate tattoo-removal studios, and says it is targeting an 18% lift in client conversion as the program expands.
Salesforce reports Vivint will use Agentforce to autonomously triage device-troubleshooting issues, automate common support steps, and expand into scheduling/invoice requests with telemetry-informed prevention of issues.
Salesforce states FedEx plans to deploy Agentforce to improve digital self-service, increase information accuracy, and reduce call volumes and manual support demand in its service operations.
Salesforce says ezCater uses Agentforce with Data Cloud to automate complex order workflows (including dietary requirements and last-minute changes), reduce manual updates, and improve order accuracy while escalating edge cases to humans.
Secret Escapes says Agentforce enables tailored, white-glove customer service and delivers support twice as fast, helping the team provide always-on assistance for luxury travel members.
Salesforce reports Equipter used Agentforce to cut time-to-connect for inbound leads from nearly one day to just hours, allowing reps to focus on higher-value conversations and relationships.
Hero FinCorp is deploying Agentforce in loan processing to review inputs, flag discrepancies, and confirm resolution before progression; the company anticipates approvals in about 30 minutes with 75% straight-through processing and no manual checks.
Young Drivers uses Agentforce to answer complex customer questions instantly, including course details, scheduling, and pricing, providing immediate service during peak periods and reducing call-center volume.
Pearson deployed Agentforce to handle routine learner inquiries (refunds, order tracking, invoices) and reports an anticipated 40% case deflection, with service teams focusing on more complex learner needs.
Lennar's Agentforce sales agent (LISA) handles after-hours inquiries, books home tours, and keeps lead conversations active; Lennar expects Agentforce to schedule about 12,000 appointments annually.
Grupo Falabella uses Agentforce on WhatsApp for FAQ, order-status, and escalation flows, reporting 60% autonomous inquiry resolution and rapid growth in AI-supported conversations.
OpenTable launched Agentforce for restaurant and diner support and reported 73% case resolution within three weeks for its restaurant-facing agent, with about 11,000 weekly conversations across both agents.
Safari365 reports a 30% internal efficiency increase after deploying Agentforce for repetitive itinerary and quoting tasks, with first estimates now delivered in about 30 minutes and go-live achieved in six weeks.
One NZ deployed an Agentforce prepaid assistant in five weeks to help customers compare and switch plans through a self-service flow. The company positions the agent for always-on support during migration of hundreds of thousands of prepaid customers.
GE Appliances launched Agentforce to provide troubleshooting and support guidance grounded in unified service data. Salesforce reports a 25% autonomous resolution rate and initial go-live in seven weeks.
Simplyhealth uses Agentforce for FAQ handling and routine service interactions, with Salesforce citing 24/7 support, 2x members served per day, and 100 hours saved per week. The deployment is designed to free teams for higher-touch member care.
CaixaBank is implementing Agentforce assistants to support remote service teams with real-time guidance and faster customer handling. In the Salesforce case study, the bank highlights more than 20 million customers and a service goal of connecting digital help requests to a manager in two minutes or less.
Asymbl deployed an Agentforce Sales agent ('Theodore') to qualify leads, schedule calls, and run outbound prospecting inside Sales Cloud. Salesforce reports 3,789% ROI, 427% higher prospect engagement, 1,000+ leads handled weekly, and an estimated $575,000 in avoided hiring costs.
The United Football League uses Agentforce ('Dash') to answer fan questions across game-day and ticketing workflows. Salesforce reports the deployment is expected to handle about 233,000 conversations per season and support roughly 200,000 annual fan inquiries with always-on service.
DeVry uses Agentforce and Data 360 to provide 24/7 learner support and streamline onboarding communications. In the Salesforce story, DeVry reports a 227-basis-point increase in new-student orientation completion, around 4,700 new students onboarded per session, and more than 250,000 automated emails sent via Marketing Cloud workflows.
Rush is implementing Agentforce to answer routine patient questions and automate prescription-refill workflows. Salesforce states Rush anticipates Agentforce will autonomously resolve about 15% of incoming inquiry volume, freeing staff for higher-complexity care interactions.
In Salesforce's Pandora customer story, Agentforce service agent 'Clara' handles roughly 40,000 monthly conversations with 60% autonomous case deflection, while supporting a 10% NPS boost in agent-first service interactions.
Saks states Agentforce is being used to manage routine inquiries such as order status and returns so human service advisors can focus on personalized, high-touch luxury client interactions across channels.
Prudential is piloting Agentforce for its Retirement Strategies wholesalers to transcribe voice notes, extract client/product details, and auto-create follow-up tasks in Financial Services Cloud. Prudential says this could save each wholesaler roughly half a day per week (hours each week), shifting time from admin work to advisor relationship-building.
BCU deployed Agentforce Financial Services ("Freeda") to deliver conversational member support and actions (case creation, lead routing, guided workflows) on unified Salesforce data. In its Salesforce case study, BCU reports an 82% customer resolution rate, a 15% reduction in escalations, 27% faster handle time for escalated cases, and a 97% engagement rate with under 3% abandoned sessions.
Transcend uses Agentforce across Revenue Cloud, Data Cloud, and Health Cloud to support always-on telehealth interactions and automate safety workflows such as medication-compatibility alerts based on client history. Salesforce says Transcend expects order cycles to be 25% faster with fewer errors.
Salesforce announced USDOT will deploy Agentforce across the agency to automate citizen-service requests, analyze weather/traffic/incident data for real-time mitigation alerts, and review grant applications for compliance and recommendation drafting; USDOT leadership said the automation could save a significant number of workdays.
In a Salesforce interview, Goodyear said its initial Agentforce focus is internal efficiency: sales representatives currently spend substantial time on legal and financial assessments that can take up to 90 days, and the company expects Agentforce to cut that cycle to a few hours while freeing reps for selling.
Bionic CTO James Lomas said Agentforce already handles a meaningful share of routine requests; the company’s service analysis set a near-term north star that around 50% of customer needs could be handled agentically, with about 60% of those not requiring a human in the loop.